Air Canada computer problems cause long lines at airports
Multiple airports included, along with the airline's website
CBC News Posted: Mar 12, 2018 1:09 PM ET Last Updated: Mar 12, 2018 2:26 PM ET
A system-wide computer outage Monday is leading to long lines at airports across Canada as some flights are having to be checked in manually.
Social media is full of reports of long lines at airports, including those in Vancouver, Toronto, Montreal and Calgary.
The company is telling passengers it is experiencing "an interruption" with the check-in process, and online at aircanada.com
We're currently experiencing an interruption at our customer Contact Centres and https://t.co/9y0kvWG2OP. We apologize for any inconvenience and are working towards restoring our service as quickly as possible. Thank you for your patience.— @AirCanada
"We apologize for any inconvenience and are working towards restoring our service as quickly as possible," the airline said on Twitter.
Customers at foreign airports have also been raising concerns about long lines and check-in delays, but how far the outage extends is not immediately clear.
The airline has not immediately replied to a request for comment from CBC News.
The disruption comes two weeks after the airline had a computer issue that disrupted web and mobile check-ins and call centre operations, and temporarily delayed boarding on some flights.
While he doesn't have any inside knowledge of the exact cause of the problem, Fred Lazar, an economics professor at the Schulich School of Business at York University, said the airline has the same problem that many large legacy organizations do with their IT infrastructure, in that the core of it is likely several decades old, and from a time that predates the mainstream internet.
"It's not unusual or unexpected that this has happened," Lazar said in an interview. "It could get worse over time.
"There's this reluctance to basically scrap the old system and develop a new system for the mobile generation," he said. "The more you add onto the old system the more likely you are going to encounter problems."With files from The Canadian Press Articled from the CBC RSS Syndication CBC.ca - RSS Feeds Copyright is that of their respective owners (CBC) Calgary News Releases
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