COVID-19 changed office work. Here's what the 'next normal' looks like as people return

Deloitte Canada would have moved into a newly opened Vancouver office sooner, if it wasn't for the pandemic.

But the delay gave the company some time to consider how that space should be used.

"We were able to really think about this 'next normal,'" said Jayana Darras, the company's culture and people leader, which at Deloitte involves supportinghybrid working arrangements.

For now, about one-fifth of Deloitte's regional workforce of 1,500 people is in the building ona typical workday.

"We're hitting about 275, 300 people [on a given day]," Darras said, noting fewer people choose to come in on Mondays and Fridays.

She predicts that number to rise this fall, but also doesn't expect Deloitte to mandate a return.

The pandemic upended long-entrenched office routines, prompting organizations to rethinkhow work can be done and embrace more flexible arrangements.

More people are being encouraged to physically return to work this fall, but it doesn't appear the work world will revert to its pre-pandemic state.

WATCH | Demand for flexibility, even in returning to the office:

Workers want flexibility with return-to-office plans

3 years ago

Duration 5:12

With pandemic restrictions easing across Canada, companies are preparing to welcome employees back into the office. But many are pushing back and asking for flexible work arrangements, while others are looking forward to going into the office again.

"Work from home is clearly here to stay," Nicholas Bloom, a Stanford University economics professor, who has been studying the impact of the wideningadoption of more flexible work, said via email.

Tentative start of a climb?

Colliers Canada manages more than 60 million square feet of commercial real estate across the country with office space accounting for more than half of that footprint.

Amy Vuong, vice-president ofstrategy of real estate management services for Colliers Canada, said the firm has conducted regular surveys among its tenants throughout the pandemic.

This year, between spring and fall, Vuong said Colliers had seen "a four per cent increase in the number of companies that said they were moving to full-time" occupancy in the office with staff going infive days a week with that number moving from 33 to 37 per cent.

That may seem like a tentative gain, but Vuong said it maybeindicative of a larger trend.

"A lot of companies rolled out their [return-to-office] policies on a voluntary basis this spring," said Vuong.

"We're hearing that companies are potentially looking at removing that voluntary option as we go into the fall."

Cities and commuters

In Toronto, a lot of office desks are still going unused nearly 30 months into the COVID-19 era.

The Strategic Regional Research Alliance (SRRA), an independent research group,has been keeping tabs on the level of office occupancy in Canada's most-populous city.

Itestimates the proportion of people heading into these spaces as of its most-recent snapshot from mid-Augustis stillless than 30per cent of its pre-pandemic equivalent.

SRRA co-founderIainDobson expects that employers will want to see more people in the office this fall, if that's possible to achieve.

"We have had so many false starts," Dobsontold CBC News in a telephone interview.

The Toronto Transit Commissionexpectsa 10 to 15 per cent jump in ridershipthis fall, after students are back at school and "more people return to in-office work."

That mirrorswhat Socit de transport de Montralis expecting.

"We are currently at 65 per centof pre-pandemic level and we expect toget to 70 to 80 per centthis fall, mainly due to the return of workers and students," STM spokesperson Amlie Rgis said in an email.

Many employees will be in the office 'more often' than now

Some notable large employers in Canada are pushing to bring more people back on-site this fallthough depending on their new working arrangements, those employees may not be going to the officeevery day.

Royal Bank of Canada, which has more than 60,000 employees based in Canada, isseeking to see leaders and staff in the office "more often" with president and CEO Dave McKaymaking the case that people thrive fromworking together.

"We know that not all roles or teams are the same, and many types of work can be done productively at home or off-site," McKaywrote in a recent post on LinkedIn.

"At the same time, there's an energy and spontaneity that comes from connecting in-person that I don't believe technology can replicate."

At Canadian Tire, corporate staff working in hybrid roleshave "no mandated 'office days' or a set number of days our employees are expected to be on-site," said Christopher Gray, the company's vice-president of culture and organizational design, in an emailed statement.

Even so,Canadian Tire has invested in "new technology, modern amenities and collaboration spaces" and believes its employees "will continue to gather more frequently in person," he said.

The federal government, which employs more than 300,000 public servants,also intends to see more people stepping foot inside its facilities and the Treasury Board of Canada Secretariat saysthis process has been underway,for various departments, since the spring.

In an email, the board said "the Government of Canada has been testing new hybrid models with a view to full implementation in the fall" as public health considerations permit.

Unionsrepresenting public servants have expressedconcerns about this plan.

'No real justification'

Greg Phillips, president of theCanadian Association of ProfessionalEmployees,said the government has not made a clear enough case as towhy more time in the office is needed and it hasn't indicatedthere's a problem with the work that public servants are doing from home either.

"No real justification is being brought forward," said Phillips, whose union represents 23,000 membersincluding government economists, translators and interpreters.

Stanford University's Bloom has been part of a large effort to examinepeople's experiences working from home during the pandemic.

And the research is pointing to a future where workers want to retain the flexibility they have been accustomed to over the past two-and-a-half years.

A February 2022 surveyinvolving more than 20,000participantsaround the globe, indicated 15 per cent of these respondentswould quit their jobs if they were forced to be back at work five days a week.

An even-higher proportion of Canadians nearly 22 per cent felt that way.

"Canada has, like the U.S., a highly developed economy with ahigh number of professional jobs that can [be] done remotely, a highly educated workforce and many people living a long commute from work," said Bloom.