Who gets more done office workers or telecommuters?

In a tight labour market, workerswith in-demand skills may have the leverage they need to snag coveted telecommuting privileges.But seasoned remote workers and an economist who studiesproductivity saidthere's still a negative perception that stands in the way of making those arrangements happen.

Glenn Dutcher, an assistant professor of economics at Ohio University, studies the impact of telecommuting on productivity. He and his research colleagues have found that many people still doubt that remote workers get as much done at home as they would in an office environment.

In an experiment that explored how telecommuting affects groups where some employees work in the office and others work from home, Dutcher found that productivity of the whole team hinges on whether office-based workers think their remote colleagues are getting things done.

"The results were pretty consistent. However we looked at it, we found that if they believed that telecommuters were less productive, then they contributed less work themselves," saidDutcher.

Conversely, if those same subjects trusted their remote colleagues were hard at work, then they worked hard, too.

Answering the question of whether telecommuting affects team output is critical, the study authors said. Despite mounting evidence in favour of telecommuting from better employee retentionto lower costs for office space managers still have reservations about allowing employees to work outside the office.

Subtracting the commute

That's a missed opportunity,saidAimanAttar, who has worked from home for 16 years both for herself and others. Shenow employs threehome-based full-time staffers for her real estate recruitingbusiness AgentC, as well as a number of regular contractors.

Attar saidshe gets more from her staff, not less, by letting them avoid a time-consuming commute.

"They're not coming into work stressed from driving, traffic, weather, accidents on the road," saidAttar. "You get up, you can take your morning walk, have your shower or your breakfast, and then sit at your desk. The time that you save allows you to do more productive things with yourself. You can spend it on eating healthy; you can spend it on working out."

She saidit's a mistake to let trust issues get in the way of letting good candidates work from home."You can't go into a relationship with that kind of negative mindset. You don't go into a marriage saying, 'How do I know they're not going to cheat?'"

Instead of "nickel and diming" staff on exactly the number of minutes they're at their desks each day, she focuses on output.

"As long as results are coming, work is getting done, we're meeting our deadlines and our targets, it really doesn't matter to us if they work five hours or eighthoursWe just want to make sure our timelines for our clients are being delivered."

People stand at thewater coolerchatting for an hour.If you expect that someone is going to be productive eighthours of the day, you're wrong.- AimanAttar, recruiter

Plus, it would be a mistake for managers toassume they'regetting a full eight hours each dayfrom employees in their line of sight at the office,she said.

"People stand at thewater coolerchatting for an hour.If you expect that someone is going to be productive eighthours of the day, you're wrong; it's never going to happen in any environment."

Dutchersaidthat a trusting attitude toward remote workersgoes a long way."Managers have a great deal of influence over the perception of the workers that are working under them." Influence that perception of remote workers positively and team productivity won't be negatively affected, he said

Some tasks better completed away from the cubicle

In an earlier studypublished in the Journal of Economic Behaviorand Organization, Dutcher and his colleagues found that some tasks are better suited to telecommuting than others.

This experiment found that so-called dull tasks in this case, entering lines of numbers and letters into a computer were better suited to office environments, saidDutcher.Subjects who were allowed to complete this taskfrom anywhere they chose were less productive than those in the office, perhaps because when faced with a mind-numbing task folding a load of laundry starts to look pretty good.

But when it came to the experiment's creative tasks coming up with lists of alternate uses for everyday objects these same workers performed better when given the opportunity to get away from the cubicle, Dutcher said.

Given that manyemployees do a mix of office and remote work, he said, "it probably makes a lot of sense to do the creative work at home and the more mundane boring tasks in the office."

That fitswith Wayne Cuervo's experience working for tech giant Cisco for 16 years, where"there's a culture of empowerment" around letting staff work from anywhere. He saidthat stems in part from the need to connectwith colleagues around the globe.

"If I have to crank through some PowerPoints,that fits very naturally to staying home and getting it done without interruptions. And sometimes you need to work in a collaborative environment andallow the brainstorming and the in-person interactions to facilitate decisions, or to feed off each other's energies."

Sometimes top talent, just like all of us, need to be at home to let the cable guy in.- Wayne Cuervo, Director of Cisco Canada's Toronto Innovation Centre

Cuervo,now director of Cisco Canada's Toronto Innovation Centre, saidthings like high-quality video conferencing enables efficient and effective collaboration from anywhere.

Plus, there's an important element of humanity in making it possible for in-demand workers to work from home on days that life demands it without anyone questioning theirwork ethic.

"It's all about attracting and keeping top talent. And sometimes top talent, just like all of us, need to be at home to let the cable guy in."