WestJet to remove unmasked passengers from flights and ban them for a year

WestJetis taking tough new measures beginning next week againstpassengers who refuse to comply with federal masking rules on flights.

The airline says it will go as far as booting passengers off flights who consistently refuse to wear a mask or face covering while on board.

"If the plane has not left the ... [ground] and somebody refused to wear a mask, we will return to the gate,"WestJetpresident and CEO EdSimssaidin an exclusive interview withCBCNews.

Sims said in "extreme circumstances" if passengers continue to ignore masking rules the plane will turn around and return to its point of origin.

Transport Canadarequires everyone over the age of twowear a mask on board all flights. A recentorderadded that only those with an official doctor's noteare exempt from mandatory masking.

WestJetsays it hopes to avoid the extreme measures of ejecting non-compliant passengers, seen with increasingly regularity on U.S. carriers.

"I have an obligation and a duty of care to our staff,"Simssaid. "I also have an obligation to every other guest. So my focus is on the 99 per cent of guests who continue to wear masks."

On Friday morning, the airline will announce that effective Sept.1,it will implement an escalating response to those resisting mask use:

• Guests will first be asked to put the mask on by cabin crew.
• An official warning will be issued that mask compliance is necessary.

If those two measures don't get passengers to don a mask, there will be long-term sanctions.Simssaidthose guests will be put on a year-long no-flylist.

"We will let those guests who are in wilful non-compliance know that they will be suspended from flying."

Air Canadasays, as a rule, it doesn't publicly discuss safety and enforcement measures, but it did confirm it has "a graded approach, up to and including travel bans, to promote compliance with facial covering requirements."

Air Canada will only sayit has had a small number of incidents with passengers refusing to wear masks.

'This is not just a one and done'

WestJetsays it has had 30issues with passengers refusing to wear a face covering. Simssaidthat number may increase."We are taking this opportunity to say this is not just a one and done," he said. "If you decide to be in non-compliance, you're going to be paying that price for at least the next 12 months."

University of Calgary infectious disease specialist CraigJennesays tough mask rules on planes are needed because physical distancing isn't possible, "We need to bring in those other layers of protection such as wearing a mask to avoid droplets spreading to the people not only near youbut perhaps circulating the air and even getting to distal rows on the plane."

Also beginning Sept.1, WestJetwill require all passengers to provide contact information at check-in, regardless of whether that happens online or in the airport.Passengers will no longer be able to bypass that step.

The goal is to be able to provide health authorities with the information for rapid contact tracing should a passenger on a flight test positive for thecoronavirus.

WestJetsays it is working with the Vancouver airport and researchers to develop a pilot program where passengers on certain flights will be tested for thecoronavirusto determine if pre-flight testing can help reduce the spread.

WATCH | WestJet's CEO explains why the airline is cracking down on unmasked passengers:

WestJet could ban passengers who refuse to wear masks: CEO

4 years ago

Duration 2:00

WestJet's CEO tells CBC News that the airline is cracking down on masks on its flights, saying passengers who refuse to wear one could face a year-long ban.