How COVID-19 has changed region's cancer care

Accessing cancer care at theGrand River Regional Cancer Centre looks and feels different, due to COVID-19, with new physical distancing guidelines in placeandsome treatments being deferred or changed to keep patients safe.

"The hospital is so quiet," said Joanne McPhail, a current patientandmember of the centre'spatient and family advisory council.

Before COVID-19, McPhail remembers seeing the familiar faces of staff and people coming in and out,gatheringaround the centre'sTim Horton's. Now it's a very different atmosphere.

"The nurses that you have seen around, you don't recognize them because they have masks on and shields, they're gloved and wearing gowns," she said. "It's just very, very quiet."

The centre has also reducedaccess for visitors now, and everyone who comes in gets screened for symptoms of COVID-19.

"We've definitely focused on safety by trying to minimize the number of visits for patients," said Jane Martin, vice president of diagnostic, renal and cancer services for Grand River Hospital and theregional vice president for the Waterloo Wellington Regional Cancer Program for Cancer Care Ontario (CCO).

"As many treatments that we can provide or consults that we can provide over the phone we try to do," she adds, noting the centre has seen an increase in patients accessing virtual care.

No backlog expected

Martinsaid following the guidelines from CCO, staff are in communication withpatients whose treatment can be deferred and patients whoneed treatment urgentlycontinue to get the care they need.

She adds there have been some patients who delayed their treatment on their own accord, and for them to catchup on rescheduled treatment appointments won't be a problem.

"With cancer therapy, we've been going ahead with 85 to 90 per cent of treatment, so unlike selective treatment like hips andknees, where there is a bit of a backlog, there is not so much with the cancer system," she said.

Martin said staffkeep an close eye on patients and will bring them in for treatment if their situation changes.

McPhail said some members of thepatient and family advisory council and other groups she's involvedwith at the centre regularly check in with patients through Zoom or a phone call.

Addedanxiety

COVID-19 has also added an extra layer of anxiety for cancer patients, who fear getting sick with the illness,McPhail said.

"Our immune systems have already been badly compromised and now we're facing this. It makes you nervous," she said, adding that some patients feel tired or experience slightfever after chemotherapy and worry they may have contracted the coronavirus.

Martin saida person seeking cancer treatment will get tested for COVID-19before starting their treatment.

If a person seeking treatmentdoes test positive for COVID-19, they will still receive care, she said.

Since the cancer centre has limited the visitors coming in, patients often are takingtreatments on their own without a caregiver or family member with them, which adds to the anxiety.

"You can feel so incredibly alone," McPhailsaid.

Patients are being encouragedto bring their phones or laptops during treatment in order to connectwith family members or caregivers.

'A lifeline'

McPhail said the cancer centre has workedto point patients to additional mental health supports during the pandemic to ease some of the added anxiety.

Shawn Hlowatzki, president of Hope Spring says he's seen an uptickin the number of people needing and accessing support.

"Because of[a compromized immune system], it's vital that they are staying within their bubble, staying at home and sometimes that isolation can be so lonely," he said.

"We could be a lifeline."

Since March, all services Hope Spring offers, such as counselling, yoga, wig services and its men's and women's support groups, have all gone online and are free.

Hope Spring has also made counselling services available for family members, caregivers, nurses, oncologists and doctors.

Hlowatzkisaid the need for wigs and camisoles have also increased by 25 per cent.

Hlowatzkisaid he'sclocked over 2,000kilometres delivering wigs, camisoles and cloth masks that were donated to patients in need.

Hope Spring has covered the costs for some patients needing wigs, recognizing that COVID-19 has also put a financial strain on families.