Winnipeg ice cream shop switches to subscription model to keep sales from melting away

A Winnipeg ice cream shop is serving up cool treats at customers' doorsteps in order to stay in business.

Last month Winnipeg's Chaeban Ice Cream switched to a subscription service model after being forced to close because of COVID-19 public health restrictions.

The federal wage subsidy andsmall business loan program originally kept the two-and-a-half year old business alive. The Syrian family who owns the South Osborne shophopesa new business modelwill allow their ice cream parlourto survive.

"If we didn't do anything, our business would've gone under," Joseph Chaeban,who owns the shop along with his wife Zainab Ali and partner Darryl Stewart, told host Nadia Kidwai during an interview on CBC's Up To Speed.

Along with traditional ice cream, the shop serves vegan and non-dairy products, and has come up with unconventional styles such as an Arab-inspired maamoul cookie ice cream with dates, almonds and spices.

In 2018, less than a year after opening at the former location of the popular Banana Boat, an ice cream shop that was demolished two years prior, the young ice cream parlour was named Foodie of the Year by Western Living Magazine.

In late April the local business started the "Ice Cream Club" a monthly subscription-based service that costs $20 a month for two pints of ice cream deliveredto your doorstep or curbside in the city. Hopeful customers can register online to specify thenumber of pints and choose from a selection of around 12 to 14 flavours for monthly distribution.

The response has beenoverwhelmingly positive, online and in person, Chaebansaid. The owners estimated at least 150 subscribers were needed to make it work.In the first couple hours of launching the service,they had reached 100 subscribers, and within two days they hit 400.

As of Monday afternoon, Chaeban said there are over 1,300 subscribers, and he hopes they can make it to 2,000.

"It means people are behind us and we can start building on," he said.

Chaeban'spartner came up with the ideaas a way to stay open and offset the losses they had since the global spread of the novel coronavirus and provincial public health ordersforced non-essential businesses to close or adapt to bans on largegatherings and strict physical distancing measures.

The owners had to create a new system, set up the software and hired technical support.

"We try to do everything right where we have the right things in place just in case something does happen and it gets out of our control," Chaeban said.

Now delivering treats and cheer

That influx of support has allowed them to re-hire half their staff, with nine out of18 employees back on the payroll to fulfillup to 100 delivery orders per day, Chaeban said.

Manitoba farmers supply the milk products so they can make as much ice cream as required to fill orders, andChaeban said his crewmanufactures the ice cream in-house, so they can sustainlarge volumes.

Customers are notified when their order is on the way, and confirm that someone will be able to receive it before it melts.

"It doesn't matter if they are children or adults, they're so excited," Chaeban said, adding thatdelivery drivers have been greeted with thrilled recipients who are smiling and jumping up and downat the door.

Products can also be found at local businesses such as St. Leon Gardensand theBothwellCheese Shop in St. Boniface.

"We're just excited that we're still here, to be honest," Chaeban said.

"If the wage subsidy does go away, we can sustain our company and not worry about folding."