Manitoba permanent resident waiting for health card feels 'cheated' after bill for ER visit

A Manitoba permanent residentsays she was billed more than $300 for a visit to a hospital's emergency department because she didn't have a health card something she appliedfor months earlier, but hasn't yet receivedbecause of pandemic backlogs.

"I feel kind of ignored, because legally I should be able to [get] a health card," saidJoanna Johnson-Audu. "I am a permanent resident who [is] legally entitled to it."

On July 31, the 19-year-old went to the emergency room at Winnipeg's St. Boniface Hospital because she wasexperiencing shortness of breath.

She was treated, but later billed $337 for the visit because she did not have a Manitoba Health card.She had applied for one on April 8, but still had not received it when she went to the hospital, almost four months later.

"I feel cheated," she said.

Johnson-Audu came to Canada as an international student in October 2018 to study neuroscience at the University of Winnipeg. She became a Canadian permanent resident in August 2021, after her family appliedto immigrate to Canada from Nigeria.

At the time, she was temporarily living in Calgary with her family and taking U of W classes remotely. Since she didn't have aManitoba address at that point, she couldn't apply for a Manitoba Health card.

Permanent residents are entitled to mostsocial benefits that Canadian citizens receive, including health-care coverage.

In an emailed statement, a spokesperson for the province said due to the COVID-19 pandemic, Manitobahas a backlog of approximately three to four months for processingapplications for new or replacement health cards.

Applications for health cards,and other requests, are processed according to the date they're received, the spokesperson said.

The province did not say how long it normally takes to process health-card applications, norwhen the backlog is expected to be cleared.

Johnson-Audu said while she'll be able topay the hospital bill,"it could have been a more dire situation for someone else, and their bill could have been much higher."

She said until she gets a health card, she's worried about what could happen if she had to visit the hospital for an even more serious problem.

"It's either I go to the hospital and get slapped with this huge bill that I can never be able to really pay off, or I just stay here [at home] and suffer."

'Lost in the bureaucracy'

Alastair Clarke, an immigration lawyer in Winnipeg, says the provincial government has an obligation to ensure people likeJohnson-Auduhave access to health care and other services, "and that they don't get lost in the bureaucracy."

"When you have an international student, and when you have immigrants and skilled workers coming they've been contributing to Manitoba, they're settled in their community," he said.

"If they have a medical emergency, they should be able to go to the hospital without having to worry."

Johnson-Audusays after her experience,she is thinking about Ukrainian and Afghan refugees coming to the province.

"It'll be really stressful for them," she said, since the province"already can't already processthe [health card applications]they have right now."

"It would definitely better to not havea bill just come in, especially when you are already a permanent resident and you are legally entitled to get this service for free," Johnson-Audusaid.

Manitoba health card delays prove costly

2 years ago

Duration 2:10

A Manitoba permanent resident says she was billed more than $300 for a visit to a hospital's emergency department because she didn't have a Manitoba health card. It's something Joanna Johnson-Audu applied for months earlier, but hasn't received yet because of pandemic backlogs.