Mom vows to fight for daughter who died by suicide in N.B. hospital psychiatric unit

WARNING: This story contains distressing details.

Hillary Hooper was so desperate to find help for her depressionlast September that she took her boyfriend's gun in the middle of the night, drove to the local high school, cut both of her wrists and called 911.

The 27-year-old resident of St. George, N.B., said she had a gun and wanted to kill herself. She pleaded for help.

Leaving the gun inside the vehicle, she stood outside, waiting for the RCMP to arrive. Blood dripped down her forearms as she raised her hands in the air in front of the officers who responded with their guns drawn.

"She didn't threaten to hurt anyone. She just said, 'I need help,'" her mother, Patty Borthwick, said of the incident, which happened Sept. 16. "That's what she had to do to get help. This is how desperate the situation is in this province."

Hooper was eventually taken to the Saint John Regional Hospital, where she spent a couple of days in the psychiatric unit before being released.

"Treat 'em and street 'em," Borthwick said her daughter was fond of saying.

Hooper's wristshadn't even fully healed before she tried to hurt herself again on Oct. 4. Blood soaked through her bandages as the RCMPtriedto restrain her in her St. George home after shethreatenedto cut herself with a knife.She was sent back to the psychiatric unit for about a week that time, said Borthwick.

Hooper was discharged with an appointment with a psychiatrist in six months.ButBorthwick said a kind nurse recognizedher daughter needed help sooner than thatand took it upon herself to make an appointment with a mental health counsellor.

That appointment was on Nov. 13 in Saint John. During the session, the counsellor told Hooper to go home, raise chickensand plant a garden it would be good for her mental health.

Hooper called her mother right after the appointment, sobbing. Shefelt nobody cared whether she lived or died.Borthwick believes that's when her daughter gave up on the system.

Borthwick said that Hooper drove straight from her appointment to Saint John hospital. In the parking lot, she swallowed a bunch of pills and walked into the emergency room witha note that said to let her die and to donate her organs.

Once her physical condition stabilized, she was moved to 4D North, the hospital's securepsychiatric wing.Borthwick thought her daughter would be safe there.

"She was safe. She's looked after. There's no way she can harm herself there," Borthwicksaid she assured herself at the time."There's no pills, no knives, no guns,and no doors lock."

Nineteen days later, Hooper hanged herself in her room.

She was put on life support, but the damage was too great. On Dec. 9at 10:52 a.m.,Hooperwas disconnected from the machines. She died 10 minutes later.

WATCH | N.B. mother wants answers about her daughter's death at the Saint John Regional Hospital:

Mom wants answers about daughters death at the Saint John Regional Hospital

4 years ago

Duration 5:25

Hillary Hooper, 27, died by suicide in December while a patient in the Saint John Regional Hospitals secure psychiatric unit.

14Wednesdays

Borthwick wants to know how it could have happened. How could a person with a history of attempting suicide manage to succeed while in a psychiatric unit?

The unit is secure, with visitors having to be buzzed in. Doors don't lock not even the public washrooms, says Borthwick and doors to patient rooms are equipped with windows, so that staff can easily check on the well-being of those inside.

"Why was nobody minding the patients? How could this have happened?"

The Horizon Health Network said all in-patient suicides are "subjected to an internal review in accordance with Sections 3 and 4 of the provincialHealth Quality and Patient Safety Act," saidJean Daigle,who is vice-president, community, for Horizon Health Network.

"Horizon's clinical standards states that patients and clients are assessed and monitored for risk of suicide recognizing the dynamic nature of suicidality," he said by email on Monday. "This process is not intended to predict suicide but to recognize the need for intervention when a patient is in a heightened state of risk."

Borthwick said it has taken her until now to be strong enough to fight for answers a span of time she measures in Wednesdays, since Hooper hanged herself on a Wednesday and died oneWednesday later.

It's been 14Wednesdays without her daughter.

It took 11 Wednesdays to be strong enough to write a letter to Health Minister Dorothy Shephard, looking for answers. So far, she's only received a response to acknowledge receipt of the letter.

In a response to CBC, theministry's communications director, Bruce Macfarlane,said Shephard"will respond in due course."

New Brunswick's 2021-22 budget, which was tabled on Tuesday, proposes spending an additional $7 million for mental health bringing the total to $12.5 million.

Motivated by other case

Borthwick said ittook reading about the death of 16-year-old Lexi Daken to motivate her to write the letter to Shephard. She said her daughter was let down by the system in the same way Lexi was.

TheMaugerville, N.B.,girl was taken to the emergency department in Fredericton on Feb. 18 and sat for eight hours without ever receiving any mental health help.

Daken, a Grade 10 student at Leo Hayes High School, had attempted suicide last fall and was experiencing depression. Her school guidance counsellor recognized that she needed help and took her to the hospital and sat with her for the entire time before they left without help only a referral.

No one ever called the family about the referral, and Lexi died by suicide less than a week later.

"I know our system is overloaded," said Borthwick, "but when someone is brave enough to come in and say, 'I'm thinking of ending my life right now,' giving them a card for next week, tomorrow or the next day is no good.

"If they're brave enough to walk in through those hospital doors, and let you know they're suffering with mental illness, put them in a bed."

Borthwick also said to take care of them "'till they're off the ledge. Because when they're on the ledge, you sending them back home of course they're going to jump."

She said she would never claim that her daughter did not receive mental health care. Herissue is with the quality of care. Borthwick said if Hooperhad received the kind of treatment she needed, she wouldn't have repeatedly tried to end her life.

Letter to health minister

Borthwickwrote the letter to Shephard the day after Lexi Daken died. In the letter, which Borthwick shared with CBC, shesaid the system failed her daughter.

"She was in a locked facility, protected, watched over.I wasn't allowed in.I wasn't allowed to protect her.Your system was 'protecting' her,'"Borthwick wrote.

"You cannot bring my daughter back.You cannot bring any suicide patient back.What you can do is pay more attention to those hurting with mental health issues. I know you've recently 'talked the talk' about some new five-year plan for mental health.I am sorry, I know it'll all be a huge waste of time and talk.

"For once, why don't the political parties stop 'talking the talk' and 'walk the walk.'I invite you, Honourable Shephard, to walk in my shoes for a few days.Walk the walk of a mother who had to bury her 27-year-old daughter because the system failed her.Time and time and time again."

Borthwick also invited Shephard to consult with "the parents of dead children from suicide." She said they can help reveal where the system has failed.

"We can tell you what is needed so no other parent buries their child before them."

Borthwick told the minister that she did not expect to receive an answer. "I would expect the same response and service that my daughter Hillary received from your Department of Health. Nothing.Zilch.Zero."

'Funny, funny, funny'

Hillary Virginia Ruth Hooper was born on April 27, 1993. She has an older brother,Dakin Hooper, who is now 29. She spent her early years in Beaver Harbour before moving to Lake Utopia in 2008.

Her parents separated when she was young.

Borthwick said her daughter's mental health trouble first surfaced as an eating disorder in Grade 10. While that eventually passed, depression would continue to plague her.

She didn't have addictions, she didn't have money problems. She was in a stable relationship and had a dog that she adored. "She was just sad," said Borthwick.

After high school, Hooper worked in Albertaas a heavy-equipment operator for a few years before returning home to Charlotte County.

While those closest to her knew of the darkness that would often envelop her, no one would have guessed that she was haunted by depression.

"Everybody would tell you [she was] sweet, funny, funny, funny. Crazy. Life of the party," said Borthwick. "She just was so much fun that you would never think that. You'd never get anyone that wouldn't say that she wasn't the happiest, funniest girl around."

When things got bad, though, they got really bad. For days at a time, Hooper would hardly be able to drag herself out of bed.

She tried to get professional help, but nothing seemed to work.She saw psychiatrists, she tried medication, but she couldn't shake the depression.

A brief sign of hope

Toward the end of last November, while in 4D North, things seemed to be looking up, said Borthwick.

Hooper had a new psychiatrist, whom she liked. Hechanged her medication and the results seemed to give her hope.

Borthwick said the psychiatrist even called Hooper his "success story." He told the family that suicidal patients rarely talk about the future, because they don't think they've got one. But Hooper was talking about the futurein a positive way.

In the hours and minutes before she hanged herself, Hooper and her boyfriend weremaking plans to cut down their own Christmas tree together when she got out.

Borthwick spoke to her daughter on the phone until 9:03 p.m. on Dec. 2 and texted her after that. Things seemed positive right up to the last text with her boyfriend at 10:34.

"That's why it's so hard to take when we got the call," said Borthwick."Because it was the happiest she sounded in a long time, not just to me,to the psychiatrist, to her boyfriend, and then all of a sudden someone finds her hanging in a hospital. I just don't get it. I don't get it."

From the reports that she received from the nurses, Hooper must have put her phone down around 10:34 and set to work on ending her life.She was discovered about half an hour later.

Borthwick was called just before midnight.

After a few days on life support, Borthwick said it became clear that her daughter would not recover.

Vanilla bean goodbye

After the decision was made to remove life support,the nurses asked Borthwick what Hooper's favourite scent was.

When Borthwick arrived on Dec. 9 to say goodbye, she was moved to tears by the efforts of the nurses. They had braided Hooper's long, blondhairand rubbed vanilla-scented body cream into her skin.

Borthwick was allowed to crawl onto the hospital bed and cuddle with her daughter before the machines were disconnected. Ten minutes later, she was gone.

There has been no funeral.

Borthwick said COVID-19 will not dictate her daughter's final goodbye. The family plans to wait as long as it takes to properly celebrate Hooper "and her wicked sense of humour."

IF YOU NEED HELP:

CHIMOhotline: 1-800-667-5005 /http://www.chimohelpline.ca

Kids Help Phone: 1-800-668-6868

Canada Suicide Prevention Service: 1-833-456-4566