Internet outage a costly headache, say Whitehorse businesses

Whitehorse retailbusiness owner Mike Pembertonestimates he lost upwards of $30,000 on Monday, when the territory was without broadband connectivity for most of the day though he admits it's hard to know the true cost.

"You never know about the sale you missed," said Pemberton, who's also the vice chair of the Whitehorse Chamber of Commerce, which represents about 450 businesses.

Yukoners were abruptlycut off from the web Monday morning when a construction crew working in northern B.C. accidentally severed Northwestel'ssole fibre cable into the territory. The mishap also affected phone and TV service to some Northwestel customers in the N.W.T. and Nunavut.

Pemberton says such outages are frustrating for business owners, because they never know exactly when service might be restored.

"It's sort of a situation where you have to make a callis it going tocome back, is it not going tocome back?And at some point, we decide to shut those [business] services down and send [employees]home.

"It's always a loss."

Not the first time

A similar incident happened last year, when the line was accidentally cut near Watson Lake. That internet outage also lasted several hours.

Pembertonsays something needs to be done to ensure it won't keep happening.

"We need to know that the people that are creating these outages are being held accountable," he said.

Northwestelblamed an unnamed "third party" crewfor simply being careless in their work.

"Unfortunately, they weren't able to be as conscious as they should have been," said Northwestel spokesperson Joel Witten.

He said Northwestelwas "going to conduct an investigation", but would not say whether the company responsible would be held accountable in any way.

No fines or penalties for cutting fibre lines

Don't expect it, said Mike Sullivan, a lobbyist with the Canadian Common Ground Alliance. He says he's not aware of any jurisdiction in Canada where fines are levied or penalties imposed for cutting fibre optic lines.

"I think what it comes down to is awareness," he said.

"For reasons that might not be understood, people will go ahead and figure, 'I know where it is, I don't have to worry about it, I'm not going to hit anything, I'm not going that deep.

"The bottom line is, they simply don't know where the buried line is."

Sullivan says there tend to be fewerincidents in jurisdictions with a publicized "one call" system for contractors and other workers to find out where lines are buried.

He's also pushing for federal legislation to protectunderground infrastructure such asfibre optic lines, saying that wouldmake it possible to impose fines or penalties on repeat offenders.