Convergys closing New Glasgow call centre

The Convergys call centre in New Glasgow, N.S., is closing.

The company will shutter the site on Sept. 28. About 300 people work at the centre.

Company spokeswoman Brooke Beitingsays it was abusiness decision. The work being done in New Glasgow will now go toother Convergys call centres.

Employees will be able to apply for work-from-home positions andpositions at other locations. There is no guarantee they will getwork.

Convergys only has one call centre left. It's in Cape Breton.

Convergys closed a Dartmouth call centre in 2013, affecting more than 130 employees. It closed its Cornwallis centre in 2010.

A retiree community?

Ted Margeson said it was the latest blow to the region.Theres no jobs around here inPictouCounty, he said.

His son's partnerworked at Convergys for 13 years. They have two young children.

Shes just devastated. She just got the word today, he said.

Margesonsaid the New Glasgow area islikely to end up as a community for retirees like him.

Theyre going to have to leave, I guess, he said of his son's family. To Halifax or Alberta.

Peter MacKay, the MP for the area, spoke from Ottawa.

"This is terrible news. Its very hard on families, he said. Im very concerned.

'Absolute shock'

Mayor Barrie MacMillan said he found out late this afternoon.Absolute shock, he said. Its certainly not going to help our economy. Its devastating.

MacMillansaid the area'sentrepreneur-based economy would rebound. But the loss of the call centre jobs, plus the March announcement that Michelin was cutting hundreds of jobs, combined for a terrible blow.

Where do you get 800 jobs in a short time? he asked. Its challenging times, but Im confident that we must remain strong and commited.