Barrhaven residents sound off over 'unreliable' route 95

Fed up Barrhaven residents left in the cold by what they describe as poor, unreliableroute 95 bus service held a community meeting Tuesday night to voice their frustrations.

I'm tired of being stranded atFallowfield.- Robert Finkle, Barrhaven resident

Last December, the city introduced new winter service adjustments to OC Transpo on several routesincluding the 95, which serves the bustling southern suburb of Barrhaven.

The changes were billed by the city as a move to "improve service in growing communities," but some Barrhavenbus riders say they've done nothing but make service worse.

"I'm tired of being stranded at Fallowfield [Station]. I'm asking for your help," said an exasperated Robert Finkleat the town hall meeting.

"What they introduced in December is not working. I waited 45 minutes to get on a bus. That's crazy," another attendee said.

Around 80 people attended the meeting, including onewoman who took aim at the city's planning department, pointing to the rapid development in the south end as the cause for the transit mess.

"It's been very poor planning all along. I don't think the city planned for this," she shouted.

#LifeOnThe95sparks debate

But what helped spark the meeting on Tuesday was a social media campaign started by Amanda Bernardo.

In January, the HalfMoon Bay resident began chronicling her complaints on Twitterunder the sardonic hashtag #LifeOnThe95.

The posts caught the attention of BarrhavenCoun. Jan Harder, who callsthe situation "not acceptable."

Bernardo told CBC Radio's Ottawa Morningshe chose to live in Barrhaven because the neighbourhood is more affordable for first-time home buyers like herself.

"Unfortunately, for me to live closer to the downtown core was not something that I could consider. So I don't think I anticipated how long the commute was going to take me. It is something that I am now slightly regretting," she said.

"But at the same time I don't think it should be something that deters people from living in one end of town from the next. We're all taxpayers, and we should be getting that same type of effective service, no matter where you live."

'I actually dread the bus ride home'

Many complainedthe commute from Barrhavento downtown and back can take well over an hour each way and that's on a good day.

Robert Finkle, who also lives in Half Moon Bay,said getting home from downtown can take up to 90 minutes some days on the new 95 route.

The route, which replaced the 177, was introduced to better serve the growing community of Half Moon Bay.

But since it came into service, riders like Finkle said the route is often cancelled or takes too long to get to every stop.

"I actually dread the bus ride home because I don't know how long it's going to be, or if I'm going to be outside in the elements for a long time," he told CBC News.

Melissa Newhook said she has lived in various communities and said the current situation facing commuters in Barrhaven is worse than that facing residents of Kanata and most of Orlans.

"It's one of the fastest growing areas anywhere in the city, and instead of giving us an express [route]like we had asked for, we got an extended 95 with all its problems," Newhook said.

Councillor wants answers

BarrhavenCoun. Jan Harder said there has been a "dramatic increase" in thenumber of residents griping about the 95 in recent months.

"It's nonsensical what's happening here," she said in an interview.

"The bus is entirely full, the drivers pass them, buses are missing, there's no schedule, they're sending small buses."

She asked OC Transpoofficials not to attend Tuesday's meeting to avoid it turning into a shouting match, she said.

Instead, staff will share feedback from residents with OC Transpo so the transit agency can find a solution.