'We are very frustrated': Gatineau flood victims no closer to rebuilding home

Genevive Mercier and Renaud Arnaud thought they'd be celebrating their daughter's second Christmas in their Gatineau home.

Now, more than eight months after their home was flooded, they say they aren't even sure they'll be able to move in next Christmas.

After widespread flooding this past spring turned their street into a canal,Arnaudworked quickly to rip outevery inch of his home in the Pointe-Gatineauneighbourhood thattouched water in an effort to prevent mould.

Mercier remembers vividly her friends who helpedwith the cleanupsay itwould be a memory they'dlook back on at Christmas dinner and laugh about.

But that hasn't happened.

"We're exhausted," said Mercier. "We're even wondering if we're going to be able to move in next Christmas in 2018."

They're one many Gatineau families who remain displaced from their homes this holiday season due to the flooding.

They consider themselves among the lucky ones. They're employed and have a place to live a condo they are renting. Other flood victims areliving out of hotel rooms or squatting in family member's basements.

2nd inspection

But their problem remains the same as it was in the summer: they still haven't received a permit from the City ofGatineauto rebuild.

In July the couple was awaiting a provincial inspection report, one that was necessary before they could get the provincial approval needed to have the city sign off on a rebuild.

Though that report came, the provincial approval did not, and in the fall Merciersays another inspector visited their property and questioned whether the flood caused the damage.

She said that provincial officials were skeptical about the damage during a phone call, but she hasn't been able to get an answer as to why, and what their next step would have to be.

In the meantime, work on thehome has been at a standstill for months. The floors and walls are ripped out. There's no heat.

"It doesn't make any sense," said Mercier."We're still at stage one. We are very frustrated."

Flood victim Genevive Mercier is wishing for courage this holiday season

8 years ago

Duration 1:25

Flood victim Genevive Mercier is wishing for courage this holiday season

The burden of paying both a condoand a house they can't fix has been a financial hit for the couple, Mercier said, one she doesn't think they can keep up forever.

But the couple isn'twilling to give up on rebuilding theyellow house. It belonged to Mercier's father, who has passed away, and is filledwith memories she wants to hold onto.

They wanted to raise their daughter Leonie there and create new memories together as a family. But the flood happened before they could move in.

'You have to learn how to let go'

Despite the setbacks, the couple is focused on making this holiday special for their daughter. They've put up a Christmas tree and plan on celebrating with family at their homes.

"You have to learn how to let go," said Arnaud. "That's what we actually learned as a family."

"We try to focus on ourdaughter. That's the best thing that happened to us in the past two years," he said. "We try to also forget all the challenges that comewith our home and look at what we've been able to accomplish."

Those accomplishments include hiring an engineering firm to draft the blueprints to rebuild their home.

For the next week or two, they plan to forget about the flooding and makeup for lost time together.

"My Christmas wish would be just to have the courage to go through what's next," said Mercier.