New rental regulations too weak to stop slumlords, advocates say

A new plan by the City of Ottawa to compel landlords to maintain their properties doesn't adequately protect tenants from slum conditions, says anadvocacy groupfor low-income families.

"I thought it was a good start but it doesn't go far enough," said Norma-Jean Quibell, co-chair for the Britannia Ward for the Association of Community Organizations for Reform Now, or ACORN Ottawa.

"We believe we need a system that isn't based on complaints and is more proactive."

Ottawa's community and protective services committee meets Friday to discuss the city's recommended changes to Ottawa rental regulations.

City staff are recommending councilhire two additional bylaw enforcement officers, hike the fines landlords can face, and establish an internal tracking system to better monitor rental housing quality.

They're also suggesting council explorethe feasibility of creating a website where tenantsand prospective tenantscould see a building's maintenance violations or other red flags.

'I feel like I got tricked'

Penelope Xidoussaid shesupports ACORN's plan for an onlinepublic databasethat would not only show properties that have both failed to meet maintenance standards, but alsothose that have complied with the rules.

The 42-year-old has rented a suite at aCarling Avenue highrisefor more than 10 years, and said that from the first day she moved in, she's had problems.

"I feel like I got tricked," Xidoussaid Sunday. "Aren't they supposed to bring an apartment to a certain standard before a tenant moves in?"

In Xidous's kitchen, some of her drawers don't budge and the countertop is loose. Herbathroom fan is jammed and she uses a space heater in her bedroom to keep warm.

Xidous said she's raised all of the issueswith her landlord. She's also complained about moisture seeping into her bedroom and troubling cracks in the pillars of the building's parking garage.

The property owner has made upgrades in some areas, she said, like the lobby and hallways, but not in the areasshe saysmatter most.

"They use this to attract new tenants to come in here so they can make more money," Xidous said. "Butthe serious issuesthat pose a health risk or safety risk to the tenants those get ignored completely."

Grade rentals like restaurants

The online system ACORN is pitching would give rental properties grades, making it "very similar to restaurants," Quibell said.

ACORN also wants the city to carry out regular inspections at rental buildings, like they do in restaurants, and stop relying on complaints to come into 311.

Tenants do not always report problems under the current complaint-based model because they may fear retaliation from their landlord, Quibell said.

They also maynot always recognize serious issues, like mould, that need to be addressed, she added.

"A tenant may not realize that a crack is actually water damage under the surface of the drywall," she said. "You would need someone who is trained specifically to do those inspections to catch those issues."

The city is recommending further investigation into the possibility of creating an online database similar to Vancouver's, Friday's report says. The city will have to ensure any database does not violate theMunicipal Freedom of Information and Protection of Privacy Act.