Don't be surprised to dine next to a furry friend this summer

More animals are out with their owners as summer approaches, pandemic restrictions lift and lives return to normalcy something restaurant owners say they're excited to see, even as one accessibility expert calls for sensitivity.

"There's no surprise there that dogs were in high demand during the pandemic and now we're starting to see them out and about," said Johnny Bonney, assistant general manager of The King Eddy.

Bonney'srestaurant in Ottawa'sByWard Market has received manyinquiries over the last year if their space is dog-friendly.

"Idefinitely can see an increase like everyone else has noticed," he said.

Kate Rutledge, director of operations at Zak's Diner, saidshe's noticed something similar.

"Absolutely.There's been a huge shift over the past,at least,the last decade," said Rutledge, who's worked with the Ottawa restaurant for more than 20 years.

"We never used to see people coming to the restaurant and [asking] to have their animals, other than of course a service animal andnowit's very common."

Rules, respect and sensitivity

Virginie Abat-Roy, aUniversity of Ottawa professor in inclusion studies with expertise in the accessibility experience of service animal users, said that since COVID-19 restrictions have lifted she's also noticed more service dogs out in public.

Many of her research participants who are service dog handlers chose not to go outside for a large part of the pandemic, Abat-Roy said,due to challenges with some public health restrictions limiting accessibility.

"We kind of became not as used toseeing service animals as much [but]it is normal ... they were always there," she said.

In Ontario, service animals are allowed mostly everywhere by law except for places like industrial kitchens or surgery rooms, Abat-Roy said. Other animals shouldn'tbe in rooms that manufacture, prepare, handle, store, display, serveand sell food, according to Ontario'sHealth Protection and Promotion Act.

Service animals are highly trained to provide service to handlers withmedical conditions or disabilitiesand are equivalent toany other accessibility aid, like a wheelchair.

Businesses can legally ask to see a doctor's note as proof a person requires the service animal indoors. But there are things that Abat-Roy cautions business owners and customers against asking.

"You cannot ask what their disability is. You cannot ask what the tasks of the dogs are, where the dog was trained. You cannot ask the person to demonstrate howthe animal does a task," she said.

Emotional support animals pets whose presence improves the mental health of their owners are not recognized by law in Ontario and Quebec, however, and don't legally have access to places like restaurants like they doin the U.S.,said Abat-Roy.

In those cases, it's up to the discretion of the business.

And with loose regulations around the training and certification of service animals, Abat-Roy says people may fake having oneto bring their household pets into a store or a restaurant.

"In the long run, we will have to address that, especially for legislation," she said. "Definitely don't do that. It [puts] you at risk, it [puts]the animal's well-being and health at risk, and an accident can also happen."

For instance, pet dogs might disrupt the tasks of a service animal, she said, or even get into an altercation.

"It's also making accessibility so much more difficult for people who do need service animals," Abat-Roy said.

WATCH | A warningagainst microagressions toward service-animal handlers:

Heres what to do and what not to do when you see a service animal

2 years ago

Duration 1:08

Virginie Abat-Roy, a University of Ottawa professor, says that as summer approaches, more residents are venturing outside, including people with disabilities and their service animals.

Case by case, say restaurants

It all means restaurants may have to juggle those regulationsand the concerns of customers who are allergic or scared of animals.

Both The King Eddy and Zak's Dinersay it hasn't been an issue so farandservice dogsare always allowed indoors.

The restaurants also welcome well-behaved petson outdoor patios, but it's a little more complicated inside.

Bonneysays The King Eddy has no strict policy around household pets, but rather goes case by case.

"If it's a 150-pound dog,that's when sometimes we'll have to sort of make a judgment call," he said, adding that most customers understand that a restaurant is not generally a place for pets to hang out.

"From our experience, typically it's kind of your purse dog, small dog, that are easily sort of held in their owner's laps. Or they just sit under the table."

I wouldn't say it's a dog-free-for-all at Zak's,but it's certainly something that we want to try and accommodate.- Kate Rutledge

Rutledgesays small pet dogs are allowed inside Zak's Diner if they're in carriers andthey're not disruptive.

"I wouldn't say it's a dog-free-for-all at Zak's,but it's certainly something that we want to try and accommodate," said Rutledge. "We want to be attractive to as many clients as we can becoming out of the pandemic."

Both restaurants say it's all about trusting their clientsand they won't necessarily ask for doctor's notes or proof.

Abat-Roy encourages people to be open-minded, especially when seeing service animals working, and to give them space. She also notes that some service animals may not have visual indicators, like labelled harnesses or vests, which aren't required by law.