Disabled transit users pitch ideas for Uber accessibility cash

People with physical disabilities want to see $450,000 collected fromUberused to improve ParaTransposervice, but city staff warned them not to set their expectations too high.

Two dozen people with disabilities shared their ideas at City Hall Tuesday for how to spend the fund to improve accessibility.

The money was collected as part of a deal city council struck withUberwhen the city first agreed to license the company in April 2016. Rather than make its services availablefor people with disabilities which is what Uberdoes in Toronto the company agreed to pay the city a 7-cent fee for every ride it provides inOttawa.

Temper expectations, says city

While those who use Para Transpohave complained for yearsthat the service requires more investment, the city's manager of emergency and protective services said users should temper their expectations of how much can be accomplished with the Uber surcharge fund.

"Half a million dollars may seem like a lot of money to you and me, but with projects like these it goes quickly," Anthony Di Monte said.

Riders said the money should be used to shorten wait times on the phone to book a ride, improve dispatch and improvetraining drivers. The money can only be used for one-time-only projects because the surcharge is currently voluntary and there's no guaranteeUberwill continue to pay it in the future.

GPStracking, snow clearing among ideas

One suggestion involved tracking ParaTranspobuses using GPS so users always know when their ride will show up, just likeUberor traditional OCTransposervice.

"Even if they could call us to say it's going to be an hour, or another half hour, it gives you time to finish up your business," said Kathleen Gorman. Right now, she said she sometimes has to wait around outside for an hour without any idea when her bus will show up.

Other ideas included:

• A paid bus tour for ParaTranspousers to see Christmas lights
• A user manual for new ParaTranspousers
• Improved snow removal on sidewalks
• Better payment options, like Presto, on Para Transpo

The fund does not have to be directed towardPara Transpo. The only stipulationis that themoney must be used to make transportation easier for disabled people, which could include giving it to a community organization, using itto improve intersections and sidewalks, or putting it toward accessibility features on the Confederation LRT line.

The city plans to hold more consultation meetings throughout the month. The ideaswill be whittled down by a committee with representatives from city departments, the accessibility advisory committee, city manager Steve Kanellakos and Coun. Shad Qadri.

City council will have the final say on how the money is spent in June 2018.