Health P.E.I. to expand telehealth services

Health P.E.I. says more options are coming for Islanders who don't have afamily doctor or nurse practitionerand want to access health care.

There are just over 25,000 people on P.E.I.'s patient registry,and they are advised to use a walk-in clinicorMaple an online health-care service which isavailable for free to those without a primary health-care provider who are on the patient registry.

But Andrew MacDougall, executive director of community health and seniors care with Health P.E.I., saidwork is underway to expand those optionsand make online health care more accessible.

"It's here to stay. So I think we're going to need to develop that," said MacDougall.

"We know there's always going to be certain people who just aren't comfortable with going on a computer. And you know, we're going to need that kind of support. So we're actually right in the throes of doing that right now."

MacDougallsaid conversations abouthow that would look are ongoing, but expect added services to include in-person locations for individuals to access health care through Maple, with someone on-site to assist with setup.

He said more needs to be available for anyone who isn't comfortable using online platforms alone or doesn't have reliable access to high-speed internet.

"For the people that need more hands-on supports and coaching and guidance to be able to access these sorts of platforms," said MacDougall.

"And so what that looks like, we will see, but I can assure it's certainly recognized as a need and it's something that we're actually working on as it complements our range of pathways to care for others."

He said about 8,000 Islanders have already used Maple since it launched as a fee-for-service health-care option in 2018, with approximately 10,000 appointments.

Since 2020, a pilot program has allowed those without a family doctor to access the Maple service for free.Patients who areon theprovincial registrywill receive an email or letter confirming their registration with Maple. Patients thenneed to enter their health care number when accessing the service, and they won't be charged.

MacDougall said he recognizes that more is needed for those on P.E.I.'spatient registry. He said Health P.E.I.is committed to both long- and medium-term solutions.

"We do recognize there absolutely needs to be other options besides walk-in clinics and ER departments for Islanders," said MacDougall.

"So as we build the medical home model, which is going to take a considerable period of time, in which there's been a lot of gains, we also need to provide interim supports to bridge that gap. And there will be some additional information forthcoming soon on those particular fronts."