Phoenix payroll debacle causing 'significant stress' and staffing challenges for coast guard

Public servants caught in Ottawa'sPhoenix payroll fiascoare starting to express their frustration on the job.

And the earlysigns of backlash are emergingat the Canadian Coast Guard.

"We are aware of some crew being reluctantto take on additional hours of work [overtime]or responsibilities due to complications with their pay and the new system," saidCaroleSaindon, a spokeswoman for the Department of Fisheries and Oceans.

• Hundreds more public servants report not being paid
• Temps with no security clearance hired to staff Phoenix pay centre
• Workers critical of pay advances

"While this has been very limited at present, it is creating significant stress on those who manage the crewing of our vessels, compounding the stress of those that are being affected by pay problems."

"The fact that Phoenix is creating concerns for our personnel that they will be properly paid is making the operation of our fleet and the services coast guard delivers to Canadians more difficult to manage," Saindon added.

Since Ottawa implemented its new computerized pay system, more than 80,000 public servants across all federal departments have experienced pay problems.

"Morale obviously is very very low," saidChristine Collins, national president of the Union of Canadian Transportation Employees.

But Collins said she was not aware of any members of emergency search and rescue missionsor seagoingpersonnel rejecting requests to do additional work.

"They're not getting paid for their overtime, but they're certainly not refusing to do the overtime. If there's an emergency or if there's a search and rescue required, they will be there doing their job," she said.

The coast guard insists the added pressure crews are facing will not have affectpublic safety.

"The coast guard's priority remains the safety of mariners and the waterways they travel, and this has not, and will not, be compromised due to any potential reluctance by employees to work additional hours," Saindon said.

Phoenix 'project team'

Some coast guard employees on assignmenthave limited shore contact, creatinga unique set of challenges for workers trying to deal with the Phoenix system.

"The negative impact of the problem is compounded because they're 28 days at sea," Collins said.

In response to that challenge, the coast guard created its own specific network to help employees.

"The Department of Fisheries and Oceans and Coast Guard have established a Phoenix project team that is working closely withPublic Service Procurement Canadaon behalf of all employees in the department,"Saindon said.

"Coast guard has hired 28 timekeepers and two additional officers to manage pay issues and Phoenix requirements for seagoing and other remotelylocated personnel who are unable to access the Phoenix system," she added.

This appears to be the first department to create its own system to assist employees caught in the Phoenix debacle.

Docked Halifax ship not linked to Phoenix

Staffing issues have sidelined a coast guard ship in Halifax, but the department insists it is not related to Phoenix.

"CCGSCorporalMcLarenMMVis currently non-operational due to the absence of two qualified engine room personnel. We expect to have the vessel crewed and back in operations later this month," Saindon said.

"Itsprogram has been assigned to another vessel. We are not aware of anyone on theMcLarencrew not reporting for duty due to pay issues related to Phoenix."

Summer staffing issues are not newfor the coast guard.

A combination of vacation requests and an increase in the volume of work makes it difficult to fill all of the gaps.

"As well, recruitment and filling the growing demand for skilled crew is one of the biggest challenges facing coast guard and the marine industry overall," Saindon said.

But the union insists thatPhoenix is complicating recruitment efforts.

"Imagine having to tell somebody that's being hired, 'Well, we'd love you to come and work for us, but we don't know when we can pay you?' How do you attract people that way?" Collins said.