New compensation rules for flight delays, cancellations kick in Sunday

Canadians preparing to board flights over the coming holidays will be armed with more rights if their trips are delayed or cancelled.

However, there's a long list of exemptions for airlines meaning not all disruptions will be covered.

On Friday, Transport Minister Marc Garneau reminded travellers that new rules for delayed or cancelled flights will kick in on Sunday.

The first set of passenger-rights rules were announcedin July, and addressissues like overbooking, tarmac delaysand compensation for lost luggage.

The second round of rules under the Air Passenger Protection Regulationsdeal with delayed and cancelledflights to, from or within Canadathat are within their control and not related to safety.

The payouts will be based on how long apassenger isdelayed before arriving at their final destination.Large airlines, includingAir Canada, WestJet, Air Transat and Sunwing, will have to pay a passenger $400 for delays between three and six hours and up to $1,000 if the flight is stalledmore than nine hours.

Garneau on new airline passenger protections

5 years ago

Duration 0:43

Transport Minister Marc Garneau comments on new airline passenger protections coming into effect December 15. The protections include rules around compensation for cancelled or delayed flights, rebooking and making sure children are seated near their parent or guardian.

According to the regulations,airlines don't have to pay if the flight is delayed or cancelled due to uncontrollable factors such as bad weather, mechanical problems discovered outside of routine maintenance checks,medical emergencies andlabour disruptions.

The new rules have been criticized for loopholes and for not going far enough.

Airlines will have to start providing food and drink and means of communication, like free Wi-Fiafter a two-hour delay. If the delay is overnight, the airlines are on the hook to pay passengers' hotelor other comparable accommodations.

The airline also has to ensure passengers reach their final destination.

The new rules also stipulate that airlines have to, at no extra cost, help seat children under age 14 near their parent, guardian or tutor.

It's up to travellers tofile a claim for compensation.