'The system is broken': Watchdog rips into endless grind of studies on veterans issues

There's an old joke in Ottawa about crisis management.

One bureaucrat asks another: How do you make bad news go away?

The answer: Order a study.

Over the past few years, both the House of Commons defence and veterans committees have between themconducted14 different studies on how to improve services, benefits and the lives of ex-soldiers, sailors and aircrew.

Collectively, the all-partyMPs committeeshave made a jaw-dropping 190 recommendations for improvements to those systems and services at both National Defence and Veterans Affairs Canada.

That total does not include reams of separate recommendations from the military ombudsman and the veterans ombudsman, who have built their own virtual cottage industry out of drafting reports.

The question preoccupying the veterans committee these days is: How can the federal government give soldiers a smoother transition from uniforms to civilian jobs?

Gary Walbourne, the Canadian Forces ombudsman, almost seemed to wonder aloudwhy he'd beencalled to testify before MPs on Tuesday and why the committee is still asking that question.

"We do not need another study into transition," he said. "We know what needs to be done. We just need to do it."

His exasperation was, at times, evident and seemed to be shared by MPs both sides of the political aisle.

Shared angst

"No one will disagree with your essential point that we keep having reviews and nothing gets done," Liberal backbencher Bob Bratina said.

Conservative MP Cathay Wagantallsaid Tuesday that one of the first questions she'd asked upon joining the committee was: Why are we studying this again?

"I share your angst in regard to the fact so many studies have been done," she told Walbourne.

Asked at a recent town hall appearance why his government is still fighting veterans challenging Ottawa'spension policy in court, Prime Minister Justin Trudeau said that the veterans are "asking for more than we are able to give right now" a reply that probably generated moreheat than light.

But the chief source of frustration for many veterans liesin the bureaucracy, not the courts in the seemingly endless grind of reviews and examinations of what seem to becommon-sense ideas which too often end up going nowhere.

Failed system

That hazy sense that nothing ever changes or at leastthat nothing ever changes fast enough is what's driving theex-soldiers now camped out in protest in the parliamentary precinctin Ottawa.

Trevor Sanderson and Dick Groot plan to stay until Thursday, whena larger veterans protest is expected to arrive.

Sanderson and Grootsay they feel disrespected by Trudeau, but the root of their frustration is what they see asthe federal government's inabilityto deal with their benefitclaims.

"When I did go to the system, everything went crazy," Groot told CBC News earlier this week. "It failed utterly."

One of the problems ex-soldierslike Grootface is the fact that Veterans Affairs Canada must weigh in with its own separate medical opinion on injuries that have been diagnosed by military doctors and attributed to their time in uniform.

Walbourne has recommended more than once that the military medical opinion be the first and last word in such cases something defence and veterans officials have neither ruled in nor ruled out.

"I do not have a clear, concise response as to why it cannot be implemented," he told the committee.

"I keep hearing legislation would have to change. I don't think so. I think we have an opportunity there that we don't have to do that, but if we do, then OK, let's do it."

Enormous backlog

The Canadian Press reported last fall thatthe number of veterans waiting to find out if they qualify for disability benefits has topped 29,000 a 50 per cent increase since March of last year.

Testifying last week before the same committee Walbournespoke to on Tuesday, a senior veterans official was only able to offer vague assurances that claims would be processed within the mandated 16-week response window.

The official, Elizabeth Douglas, said the problem did not fall within her authority.

"However, again, we do recognize that there have been delays with the service standards, and there is work under way to ensure that is corrected," she said.

Walbourne said he's been talking about issues related to transition for almost eight years first as the deputy veterans ombudsman, now as the military ombudsman.

"It is my humble opinion that asking the government why accepted recommendations have not been implemented will bring timelier, more concrete results than doing an additional study," he said.

"The current system is broken I ask that we stop defending positions on the subject of transition that are indefensible."