If you work for Uber or DoorDash, your boss isn't a person but an algorithm

The work day endsand youUberhome, leaving the driver a five-star review for a blissfully uneventful ride.

Your stomach rumbles, and since you're already holding your phone, you swipe over to another app and order dinner, adding a $3 tip for the delivery person.

But who's really pocketing that extra $3?

The exchange is mediated by an app, and because of that dynamic, the only way to really know whose wallet the tip is ending up in would be to ask the delivery person (awkward) or look at their screen (creepy and awkward). Plus, the extra effort of doing so would negate the frictionless ease of such a transaction.

DigitalappslikeUber, Lyft,DoorDashand Postmates are all part of the gig economy. Arguably, they're advantageous for both sides: You get your dinner or a ride home from work in a few simple swipes, and someone else gets to make some quick cash, with the freedom of being their own boss.

Or are they?

Many gig workers don't realize, in fact, that they do have a boss. It's just not a human being.

Employees or not?

On itswebsite,Uberrefers to drivers and delivery people as "partners." Theysay, "When you drive withUber, you're an independent contractor."DoorDashcalls its delivery people "Dashers," and likeUber, clearlystatesthat they are not employees of the company.

Critics say that just because these billion-dollarbusinessesclassify the people who power them as "independent contractors" rather than employeesdoesn't mean that's really the case.

According to AlexRosenblat, the author of Uberland: How Algorithms Are Rewriting the Rules of Work, the significance of this distinction is that drivers are largely excluded from the protections of employment law, such as a minimum wage, anti-discrimination lawor the ability to collectively bargain over pay.

Indeed, some companies have even tried tomake the claimthat the workers driving you around or delivering your food are in fact "consumers" themselves, arguing that they're just users of the app,employinga different feature set.

The rationale is that if drivers are considered consumers or customers, the regulatory framework in which they are categorized can be shifted from labour and employment law to consumer protection law.

"WhenUberdoes it, it's to argue that employment law doesn't apply to drivers, despite numerous lawsuits and legal challenges contending that they aremisclassifiedas independent contractors, rather than as employees,"Rosenblat noted.

The reality is, all of the workers in the gig economy do, in fact, report to a manager, albeit an algorithmic one that "enacts a series of rules thatUberhas set for how drivers should behave on the job."

As researchers AlexandraMateescuandAihaNgyuenexplain in apapercalledAlgorithmic Management in the Workplace,"ride-hailplatforms exert 'continuous, soft surveillance'through data collection of drivers' behaviours, which may be fed into automated performance reports."

They note that while drivers have the freedom to log in or out of work at will, once they're online, the algorithmic manager is monitoring everything they do tracking their movements, acceleration, braking habits, working hoursand more, all through their phones.

These invisible managers also "nudge workers to behave in ways that benefit the company," said KarinaVold, a Digital Charter Fellow at the Alan Turing Institute, coaxing workers to put up with intolerable passengersor keep driving when theywant to logoff for the day.

When your boss is an algorithm

Rosenblathas spent countless hours talking toUberdrivers for her research, and reported that many of them say having an algorithm as a manager is better than having a real boss.

That is, until things go awry.

"The original feeling of independence from a boss feels empowering, but it starts to be problematic when there is unfairness or something goes wrong and there is no recourse," Rosenblat said.

For example, say a driver has just given a ride to a passenger who was hostile, aggressiveor overtly racist, and is worried that person will give her a low star rating, pulling down her average andin turn jeopardizing her livelihood. There is no one to turn to.

Indeed, saidRosenblat, "for a long time, when drivers needed help or had concerns, there wasn't even a phone number they could call."

Just as there's no co-worker or manager to turn to with concerns, there's no recourse when the algorithm "deactivates" your account or, to put it into more human terms,fires you.

By claiming to be technology companies, as opposed to, say, taxi companies or delivery services, these apps are able to side-step regulatory oversight and employment laws. As such, drivers can be let go without recourse.

The humans in charge

Just because there are no humans to report todoesn't mean there aren't humanshigher up the chain of command. Algorithms might be monitoring workers, but executives and engineers are designing those algorithms, and cashing in.

As these companies come under increasing scrutiny for their questionable practices, their use of algorithms is often used as a means of shifting the onus from who is really in charge.

DoorDash, a food delivery app, has recently beenunder firefor stating that 100 per centof the tip customers pay goes to the driver, while omitting the fact that the tip is used to supplement the guaranteed pay requirement for that delivery.

The controversy arose from the fact that when a customer added a tip for the driver,DoorDashwould put it toward the base rate of pay for that delivery, instead of on top of that fee, as is customary for tipping. In so doing, the tip wasn't really a tip for the driver just a way forDoorDashto pay them less out of their own pockets.

DoorDashexecutive Tony Xuapologizedon Twitter, stating that moving forward, they would"ensure that Dashers' earnings will increase by the exact amount a customer tips on every order," and that they had "built a pay model to prioritize transparency, consistency of earnings and to ensure all customers get their food as fast as possible."

Rosenblatsaid it's the lack of transparency that causes confusion in scenarios like this one in the first place.

Indeed, because of people's tendency to think of algorithms as being more fair or objective than humans, she said they can be used to obscure power and control. One example is Uber'ssurge pricing, in which users are charged a premium depending on the location, time of day or other factors, supposedly assessed by the algorithm.

"They use the algorithm as a means of saying it is objective, but really, it's just price discrepancy," saidRosenblat.

"The algorithm is used as an excuse, and this is the case across the entire gig economy."